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Book : Customer Experience Decoded - A guide to design, measure and improve customer experience
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Sunday, March 16, 2025
Proactive strategies to avoid Start-up failure.
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Millions of start-ups begin their operations every year in the world, but only 10% survive beyond 10 years and a very very few i.e. @1% re...
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Friday, February 7, 2025
Classic Investment Dilemma – Conversational AI vs Generative AI vs Agentic AI? Approach for resolution using Differentiated Needs Pyramid.
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This is the year of AI; where we see discussion about AI in every forum, from World Economic Forum, to every Technology company, to every Go...
Friday, May 28, 2021
Measure Customer Experience ON THE GO - Concept, Model and Example
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Every organization is trying to capture the frontier of customer experience and making strides in various directions. New technology, tool...
Monday, February 1, 2021
Customer Experience Life cycle – Is it still valid in Covid-19 era and beyond?
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We have seen in earlier blogs that Customer Experience depicts characteristics of a new product and has a lifecycle similar to a product lif...
Wednesday, May 6, 2020
PreCOVID-19 to COVID-19 to PostCOVID-19 dilemma for CIOs and Wayout
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From last 4 months we have seen that COVID-19 has turned the wheels of industry in the direction which was not anticipated by many. Many ...
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