available in Kindle and Print format
https://www.amazon.com/dp/B0DK1YWK8S
Glad to be included in the 35 Must read books on Customer Experience by CXM Today
https://www.linkedin.com/pulse/35-must-read-books-customer-experience-cxmtoday-apipf/?trackingId=tBnc2uPjTAqNlPXJwMyyhw%3D%3D
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