Excellence through Say-Do ratio

Say-Do ratio is a simple yet effective tool to achieve excellence. It is a common ratio used by various agencies to depict that they adhere to the commitments made by them and is used to build customer confidence in the service provided to them. The same ratio if used on the personal side, it provides great insight on the level of excellence one has achieved. It also acts as tool for self-motivation. It is very simple to use and easily understood by everyone. The beauty lies in how does one use it and benefit from the same. For the starters, they can start with small daily agreements. Just note down the agreements made with others in one notepad or any other tool and keep it handy so that these commitments are always in forefront of our thoughts. Start ticking once the commitment is adhered to. Check your ratio (commitments adhered / commitments made) on daily basis and use the same for motivating oneself to reach 100% consistently. Another simple way is to use the daily task list, which is prepared by many of us. Prepare this list as to what all things one wants to accomplish in the day and take the ratio at the end of the day. Ponder over the things which you could not achieve and see if there is a common thread which comes out.

This is just beginning to get warmed up and to understand the power of say-do ratio. Once we are able to monitor ourselves using this ratio, we shall look at the higher level of commitments one has done with oneself regarding improving the behavioral traits, improving specific skillset, etc and the timeline associated with the same. Monitor our progress using this ratio—we will get a good insight in terms of how to give commitments, are we too aggressive or too conservative while giving commitments and how can we change the same, how do we give commitments on individual behalf as well as on the behalf of the team.

Adherence to commitment forms the basic building block of the excellence. The other things that decides the level is, have we used best possible efforts from our side while adhering to the commitment and  have we been able to give the best possible results with the best possible efforts. Then comes the aspect of are we improving on continuous basis; have we given better commitments then previous and have we given better results than last time. For measuring our performance on personal as well as professional front, Say-Do ratio is extremely useful tool and one can experiment and share the same with all.